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The Good, The Bad And The Ugly

The Good, The Bad And The Ugly

Manager development programs are increasingly focused on helping managers to achieve employee engagement. Good managers facilitate the engagement of employees while bad managers frustrate this engagement.

Corrective Feedback Is the Hardest Thing You Will Do As A Manager!

Corrective Feedback Is the Hardest Thing You Will Do As A Manager!

Corrective feedback is required when an employee is behaving inappropriately. Failure to act on poor performance can generate a toxic work environment. Corrective feedback for poor performance given in a professional way wins the respect of all employees.

Why Won't Managers Learn?

Why Won’t Managers Learn?

Managerial learning is the cornerstone for a learning organization.  A manager’s unwillingness to learn is the major impediment to organizational learning.
Many managers believe that once they have attained a managerial position, they have “arrived”.  They see the appointment to the managerial role as an acknowledgement that they “know it all”.
A corollary of this attitude is [...]

Attend, Listen, Learn and Motivate

Attend, Listen, Learn and Motivate

One of the most effective ways to motivate staff is to actively listen to them.
The process of active listening may sound simple but its effects are profound and far-reaching.
I was running a workshop for senior managers on assertion and communication skills.  One of the managers, who had seemed highly motivated by the session on active [...]

How to Manage the Fears of the Selection Committee

How to Manage the Fears of the Selection Committee

Behind many job interview questions is a fear that you will not have the capability required to perform the advertised job.
There are two types of fear that are often behind the questions selection committees ask job interviewees.
The first type is the “general fear” that relates to all job candidates because of the nature of the [...]